“Let us know how we can help you!” the online chat extension advised me. I was on the website for Take Command Health, and Elyse, Julie, and Zachary, would soon be available to respond. I could see their three smiling faces, framed by little white circles inside the small window. I noticed something similar when I visited the website for Remedy Urgent Care. Yet again, a welcoming chat box appeared when I visited the website for LoanWell, a flexible, end-to-end platform for lenders. I immediately reached a person who answered my questions and gave me the information I needed. They were just chat boxes, similar to those you find at a lot of startup sites, but this is how I felt about them, like I’d experienced a moment of connection with another person in a real way. After a few

The rest is in the pages of Common Good.

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